As an added convenience to our customers, Yuanta Life now provides single contact point for our policyholders by consolidating five business units, including underwriting, policyholder service, renewal, claim and customer service. This ground-breaking change is first of its kind in the industry, aiming to offer one-stop service that meets all customers' needs. In order to create the highest customer loyalty, Yuanta Life is dedicated to providing customers with care, proactiveness and quality assurance.
Around-the-clock Service for Policyowner
As a policyholder of Yuanta Life, you can call us in business hour and consult an agent to fully understand the rights entitled to you in the policy. The toll-free service number is 0800-088-008.
The insured will be covered by our overseas emergency assistance service up to 180 days when traveling overseas, with the exception of Taiwan, Penghu, Jin Men and Mazu.
Over-the-counter Fast Claim
With over 20 years' experience in Taiwan, Yuanta Life has been dedicated to providing professional insurance consultations that meets individual customer's needs and financial objectives. To speed up claim settlement procedure.
Domestic Claim
Whenever an accident covered by an insurance policy occurred, the policyholder (or surviving spouse/relative or beneficiaries whichever applicable) should notify an agent within 5 days by phone, fax or mail. This will ensure the fastest claim settlement process. Call us at 0800-088-008, or fax your claim application forms to (02) 2751-2716.